BUYING ON THE WEB
There are different ways to find the product you are looking for:
- Search using the search bar at the top right of the web.
- You can see all the products by selecting "Store" in the main menu.
- Select a product category from the drop-down menu that you will find in "Store", in the main menu.
- Select a collection from the drop-down menu that you will find in "Collections", in the main menu.
Our tool to customize bracelet packs allows you to combine a wide range of bracelets and create the combination that you like the most. The bracelets can be mixed together and thus create many different combinations that you can try. Create my bracelet pack
All our rings are made entirely by hand: the stones are cut and faceted one by one manually and the result is that each ring has unique characteristics.
We have 2 different types of rings:
- Rings with sizes: we may not have the ring size you have chosen at a certain time. When you choose it, the system will indicate if it is in stock or not. In the case of not being available at that moment, you can always order it and we will manufacture it for you in a term of 2 to 3 weeks. You can check your ring size in our Ring size guide.
- Adjustable rings: these rings are open at the back and therefore fit different sizes.
PLACE AN ORDER
Once you have chosen the product you want to buy, you only have to click on "Add to cart", the product will be added to your shopping cart and will be indicated in the upper right part of the web. If you go over the icon of the shopping cart, a box will appear with the detail of the selected product. If you click on "See basket", your cart will appear with more details of your purchases.
Once you have finished making your purchases, you only have to click on "Validate" to continue.
WAY TO PAY
There are two ways to make a purchase, one is as a registered user and the other as a guest. In the first case, it will be necessary to fill in a form with your personal data that will allow you to modify your data to have them updated, manage your purchases and enjoy promotions and special offers. Before finalizing the registration, you must accept the conditions of use in such a way that otherwise, the process will not have been completed. Once the registration is complete, you can access the private area as many times as you wish, entering your personal username and password.
All payments made by credit or debit card are made through the secure payment gateway of the financial institution, which encrypts the data of the cards. With the aim of giving maximum security to the payment system, SHIORI uses secure payment systems from leading financial entities in electronic commerce. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank of the same, which will request that it authorize the operation through a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.
Once the payment is validated, a sales contract is established between the user and SHIORI.
Once the purchase process has been completed, it will be confirmed through the "Order receipt" email sent to the buyer, which will also contain a description of the product with its characteristics, price and shipping costs. Failure to receive this message may be due to some transitory communication problem on the network or to a writing error in the communicated email address. In both cases, it is advisable that you contact us by writing to us at email@example.com.